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what’s on your mind?

New York City is experiencing a small heat wave this week.  Luckily only a few [PESP & EMPA] students are on campus.  Most of us are hiding in air conditioned (fan blowing) spaces and keeping out of the heat.  This leaves a lot of time to think…   and wonder…  So what’s on your mind?  What would you like to know about SIPA?  About New York City?  Or about the admissions process?  Let us know what you would like to read about this summer on our Blog.

Top 10 Tips for Communicating With Us No.5: When leaving a voicemail, speak slowly and state your telephone number twice

Updated: March 2016

This is the fifth entry in our “Top 10″ list for you to consider when communicating with our office and applying.

Number 5 – When leaving a voicemail, speak slowly and state your telephone number twice

As much as we would like to answer every call someone makes to our office, sometimes all of our lines are in use, and you will be put through to voicemail. Also, sometimes there is static or background noise, and we may not be able to clearly hear your message.

Speaking slowly and stating your telephone number twice will help ensure that we can get back you. Our recommendation is actually to email our office rather than leave a voicemail. We can check email much more quickly and can provide very detailed information in email messages. And we do not have to worry about time zones (see bonus tip below).

Also, if you are a current or incoming student, please give all identifying information, especially your University ID (UNI) or CUID. It is difficult to follow up on a financial aid query that is specific to you without this information. Going back to tip No. 1, we also recommend using the same email address each time you contact us.

It is also helpful to compile a list of questions prior to calling our office and after checking the website. We can work with you to answer all of your questions but the process is often more streamlined if you know beforehand what information you are looking for.

Bonus Tip: If leaving a voicemail message, also state your city and country (for time zone purposes). We get applications from over 100 countries each year, and people call from all over the world. Stating your location will assist us, however this is another reason we recommend email – we can respond any time and possibly will not wake you when calling at what may be business hours for us, and sleeping hours for you.

Office Communication Top Ten List – Entry #5

This is the fifth entry in our “Top 10″ list for you to consider when communicating with our office and applying.

Number 5 – When leaving a voice mail message speak slowly, clearly, and state your telephone number twice.

As much as we would like to answer every call someone makes to our office, sometimes all of our lines are in use and you will be put through to voice mail.  Sometimes there is static or background noise when leaving your message and we may not be able to clearly hear your message.

Speaking slowly and stating your telephone number twice will help ensure that we can get back you.  Our recommendation is actually to email our office rather than leave a voice mail.  We can check email much more quickly and can provide very detailed information in email messages.  And we do not have to worry about time zones (see bonus tip below).

Also, if you are a current or incoming student, please give all identifying information, especially your University ID (UNI) or CUID. It is difficult to follow up on a financial aid query that is specific to you without this information.

It is also helpful to compile a list of questions prior to calling our office and after checking the Web site. We can work with you to answer all of your questions but the process is often more streamlined if you know beforehand what information you are looking for.

Bonus Tip: If leaving a voice mail message, also state your city and country (for time zone purposes).  We get applications from over 100 countries each year and people call from all over the world.  Stating your location will assist us, however this is another reason we recommend email – we can respond any time and possibly will not wake you when calling at what may be business hours for us, and sleeping hours for you.

Office Communication Top Ten List: Entry #4

This is the fourth entry in our “Top 10″ list for you to consider when communicating with our office and applying.

Number 4 – Thoroughly review our FAQ Page

When it doubt about something my recommendation is first to check out our admission FAQ page.  Don’t get me wrong, we love to answer email and help people out, but we also feel bad when we get backlogged and are not able to respond within the time frame we would like, and the question is clearly answered on the FAQ page.

Thus it is a great idea to familiarize yourself with the FAQ page.  I recommend setting aside some time to try and read the whole page in one sitting.  Also, we try to update the FAQ page frequently.  If we find that lots of people have the same question, we try to add it to the FAQ page.  Thus don’t be surprised if we direct you to the FAQ page when you email us with a question.

While we do answer all emails sent to our office, you might find the answer more quickly if you perform some quick searches (CTRL-F in most browsers) on the FAQ page.

"The most global public policy school, where an international community of students and faculty address world challenges."

—Merit E. Janow, Dean, SIPA, Professor of Practice, International and Economic Law and International Affairs

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